Privacy Policy & Terms of Use

1. Who we are

This website is owned and operated by LKJ Compassionate Hanz Geriatric Care Facility (“LKJ Compassionate Hanz”, “we”, “us”). We are responsible for any personal information that reaches us through this website.

This website was designed and built by Jamal Samuel, an independent web developer. Because the website collects and stores no visitor information, Jamal Samuel does not receive, see or have access to any information about visitors, and has no access to our WhatsApp conversations.

2. The law we follow

We are based in Trinidad and Tobago. We handle personal information in line with the General Privacy Principles in section 6 of the Data Protection Act, Chap. 22:04. In plain terms, we:

• take responsibility for personal information in our care;
• tell you why we collect information before or when we collect it;
• collect, use or share information only with your knowledge and consent, or where the law allows;
• collect only what we need, and keep it only as long as we need it;
• keep information accurate and up to date;
• protect information with safeguards suited to how sensitive it is, with extra care for health information;
• make our practices public (this page);
• let you see the information we hold about you, and challenge how we handle it; and
• only allow information to go abroad where it is protected to a comparable standard.

Some parts of the Data Protection Act have not yet been brought into force. We apply these principles in full anyway, as our standard. We serve families in Trinidad and Tobago. If you visit from another country, we apply the same standard to your information.

3. What information is handled

What we do not collect through this website: payment or bank details, government ID numbers, passwords or accounts, precise location, or any information gathered automatically about your browsing.

This policy covers the website and enquiries made through it. If your loved one becomes a resident, their care records are handled under the separate written admission agreement, which explains how that information is kept.

4. Health and other sensitive information

Under the Data Protection Act, information about physical or mental health is sensitive personal information, and deserves extra care. So:

• Please do not send medical details in your first message or through the website form. A general description of the support you are looking for is enough to start.
• Where health information is genuinely needed, for example to understand whether we can meet someone’s care needs, we will ask for it directly, explain why, and collect only what is needed.
• If you share information about another person, such as a parent or relative, please do so only if they have agreed, or if you are entitled to act for them (for example, as their next of kin or legal representative).
• The care-needs guide on this website is a conversation starter only. It is not a medical assessment and stores nothing.

5. How we use your information

We use information you send us only to:

• reply to your enquiry and answer your questions;
• arrange visits to the facility;
• understand your family’s situation and discuss whether and how we can help;
• keep a record of our conversation while your enquiry is active; and
• meet any legal obligation that applies to us.

We will not add you to marketing lists, send you promotional messages you did not ask for, or use your information to make automated decisions about you. If we ever want to send updates, we will ask first, and you can say no or stop at any time.

6. How WhatsApp fits in

Every button on this website that contacts us opens WhatsApp. When you tap one, you leave this website and enter WhatsApp, a service run by WhatsApp LLC, part of Meta Platforms, Inc.

• Nothing is sent until you press send inside WhatsApp. You can edit or delete the prepared message first.
• WhatsApp says personal messages are protected by end-to-end encryption. WhatsApp itself still processes some information about your account and use of its service, under WhatsApp’s Privacy Policy. We do not control that.
• WhatsApp and LKJ Compassionate Hanz are each responsible for their own handling of your information.
• Within LKJ Compassionate Hanz, your messages are seen only by the people who manage our two business WhatsApp numbers, and only for the purposes in section 5.

If you would rather not use WhatsApp, you are welcome to visit us at the address in section 1.

7. Cookies and tracking

This website uses no cookies and no browser storage of any kind: no local storage, no session storage and no tracking identifiers. It also uses no analytics tools (such as Google Analytics), no advertising or social-media pixels (such as the Meta Pixel) and no cross-site tracking.

Because nothing is stored on your device, there is no cookie banner to accept or decline. Your browser may keep its own ordinary cache of page files to load them faster. You can clear that in your browser settings at any time.

8. Services this website relies on

No other outside services, scripts or plug-ins are loaded by this website.

9. When information is shared

We do not share your information with anyone outside LKJ Compassionate Hanz, except:

• when you ask us to, or clearly agree to it;
• when the law requires it, for example a valid court order; or
• when it is necessary to protect someone’s life, health or safety in an emergency.

11. Information outside Trinidad & Tobago

WhatsApp (Meta), GitHub and Google operate computer systems in other countries, including the United States. Information handled by those services may therefore be processed outside Trinidad and Tobago, under their published privacy terms and safeguards. We do not ourselves send your information to anyone abroad.

12. How long we keep information

13. Security

On this website:

• every page is served over encrypted HTTPS;
• a strict Content Security Policy blocks scripts from any source other than this website;
• there is no database, login system or form storage that could be breached; and
• external links open safely, without passing information about this website to the sites they open.

For WhatsApp messages:

• our business phones are protected with a passcode or biometric lock;
• WhatsApp two-step verification is switched on for our business numbers; and
• we do not forward enquiry messages to people who do not need them.

No system is completely secure. If we learn of a security incident that puts your information at risk, we will tell you without undue delay and explain what we are doing about it.

14. Your rights and how to use them

At any time, you may ask us to:

• tell you what information we hold about you and how we use it;
• give you a copy of that information;
• correct anything that is wrong or incomplete;
• delete your information, unless we must keep it by law or under an admission agreement;
• stop contacting you, or withdraw any consent you have given; and
• explain or reconsider any concern you raise about how we handled your information.

How: send us a WhatsApp message saying what you would like us to do. We may ask a simple question to confirm it is really you, so that we never give your information to someone else. We aim to respond within 30 days. Making a request is free, and it will never affect how we treat you or your family.

If you are not satisfied with our response, you may seek independent legal advice or raise the matter with the relevant authority in Trinidad and Tobago.

15. Children

This website is meant for adults arranging care for older relatives. It is not directed at anyone under 18, and we do not knowingly collect information from children. If you believe a child has contacted us, message us and we will delete the information.

16. Accessibility

We want everyone to be able to use this website, including people who use screen readers, keyboards or magnification. It is built to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. That includes text alternatives for meaningful images, sufficient colour contrast, full keyboard access, a clear heading structure, and never relying on colour alone.

If anything on this website is difficult for you to use, please tell us on WhatsApp. We will fix it, or give you the information another way.

17. Terms of use

By using this website you agree to these terms. If you do not agree, please do not use the website.

Information only, not medical advice

Everything on this website, including the family resources and the care-needs guide, is general information. It is not medical, legal or financial advice, and it is not an assessment of anyone’s care needs. Always seek advice from a qualified health professional about a person’s health.

No agreement is formed through this website

Using this website, or messaging us on WhatsApp, does not create an agreement for care or reserve a place. Admission depends on an assessment of the person’s needs, on availability, and on a written admission agreement signed by both sides. Fees and specific care arrangements are discussed with each family and confirmed only in that written agreement.

Accuracy of information

We work to keep this website accurate and current. Descriptions of services are general, and the support given to any person always depends on their individual needs and care plan. Information on this website may change without notice. If something matters to your decision, please confirm it with us directly.

Acceptable use

You agree not to use this website in any way that is unlawful, harmful or fraudulent; not to try to gain unauthorised access to it or disrupt it, including in breach of the Computer Misuse Act of Trinidad and Tobago; and not to impersonate anyone when contacting us.

Ownership of content

The text, logo, photographs and other content on this website belong to LKJ Compassionate Hanz, or are used with permission. You may view and share links to this website for personal, non-commercial use. You may not copy, reproduce or republish its content without our written permission. Any family testimonials are published only with the family’s written permission.

Links to other websites

This website links to other services, such as WhatsApp and Google Maps. We are not responsible for their content, availability or privacy practices. Using them is subject to their own terms.

Availability

We aim to keep this website available, but we cannot promise it will always be uninterrupted or error-free. It may be unavailable at times for maintenance or for reasons outside our control, such as a failure at our hosting provider.

Limitation of liability

This website is provided “as is”. As far as the law allows, LKJ Compassionate Hanz is not liable for any loss that comes from using, or being unable to use, this website, or from relying on its general information. Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence. These terms do not affect any rights you have under an admission agreement or under consumer protection law.

Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, power or internet outages, or failures of third-party services, including WhatsApp.

Governing law

These terms, and any dispute about this website, are governed by the laws of the Republic of Trinidad and Tobago, and the courts of Trinidad and Tobago have jurisdiction.

If part of these terms is invalid

If any part of these terms is found invalid or unenforceable, the rest remains in full effect.

18. Changes to this page

We will update this page whenever our practices change, and change the “Last updated” date at the top. Before we ever add any tool that collects information, such as analytics, an online form or online payments, we will update this page first. If a change significantly affects how we handle information you have already given us, we will tell you directly on WhatsApp.

19. Contact us

For any question about this page, or to make a privacy request, message us on WhatsApp. Please tell us what you would like us to do, and we will take it from there.

Or write to us or visit: 1540 Southern Main Road, Cochran Village, Guapo, Point Fortin, Trinidad & Tobago.